Module 17 and 18

Module 17 consists of Listening. In this chapter the author tells how to explain good listening strategies for the workplace, apply strategies for active listening, apply techniques for acknowledgement responses, recognize value in leadership through listening, and lastly recognize value in active listening during disagreements. Good listeners consciously follow four practices: Pay Attention, Focus on the Other Speaker(s) in a Generous Way, Avoid Making Assumptions, and Listen for Feelings as Well as Facts.

Module 18 has to do with Working and Writing in Teams. Here the author writes about to identify message types for the group’s attention, classify roles for group members, apply strategies for leadership without arrogance, apply strategies for conflict resolutions, and lastly apply strategies for co-authorship of documents. Different messages are appropriate at different points in a group’s development. Informational messages focus on content, procedural messages focus on method and process. And interpersonal messages focus on people, promoting friendliness, and group loyalty.